Frequently Asked Questions

Answers to Customer's Questions          see answers to Recipient's Questions


Use the Contact Us form on the GiftLit home page to send us a message, or email us directly at service@giftlit.org, or call us at 800-886-0507 to leave a voice message. Whatever way you choose to contact us, we'll respond to you promptly.
You select a collection of books to give for a specific duration (3, 6 or 12 months). One book is mailed to the gift recipient each month for the duration of the gift. We send a gift announcement card that includes how to view/change the book titles in the gift. We also offer email gift notification, a great option if you want the recipient to receive the gift announcement the same day you purchase the gift. Book gift wrap is optional at $3/book.
We offer a broad range of book collections for Children and Adults. Prices vary based on the cost of the books in the collection. It can be as low as $35 for a 3-month baby board book collection, or as much as $400 for a 12-month collection of coffee table books.
GiftLit delivers to mailing addresses within the United States, including P.O. Boxes. GiftLit uses United States Postal Service (USPS) to ship each book package. We do not ship to international addresses, APO addresses or U.S. territories.
Sorry, we do not ship to addresses outside the United States. We do not ship to APO addresses or U.S. territories.
We mail the printed gift announcement card within 2 days of placing your order. If you choose the email notification option, the email is sent right after you place your order.
The first book of the gift is shipped on the 1st day of the month you select as the gift 'Start Date.'
The GiftLit team is a group of librarians, educators, authors, booksellers, book buyers, book store owners, avid readers and industry experts. Working together, we carefully select the books for each collection.
Yes! You can change a book before or after you purchase a collection. When viewing the books in a collection, click 'Change Book' under each book cover image.
Yes! Select one of our Build-Your-Own (Custom) collections located at the bottom of each category display page, then use the 'Change Book' button to select books from across collections.
Absolutely! Using the Gift Code printed on the gift announcement card, a recipient can easily change any book in their gift online, or work directly with one of our book experts.
Choose a collection you think most closely matches the recipient's reading interests. Using their Gift Code, the recipient can easily change any book in the gift choosing from our recommendations, or by requesting a title of their own choosing.
Yes! Give a Build-Your-Own (Custom) collection. Using the Gift Code printed on the gift announcement card, a recipient chooses books from our recommendations or requests titles of their own choosing.
An email address and phone number allows us to contact the recipient to resolve mailing address or book selection issues promptly. Any contact information you provide is used solely for this purpose, and is never shared with anyone outside GiftLit.
Yes! As part of the order checkout process, you can choose to have the gift announcement sent to you.
Yes! As part of the order checkout process, you can have the gift announcement sent now, and the first book sent in a future month. (Great solution for baby shower giving.)
Yes, the gift message field does not accept special characters including accents used in foreign languages. Common special characters include ~, !, @, #, $, %, &, *, (, ), _, +. Also, we recommend you avoid pasting text from another source into the gift message boxes. It is best to key the text in yourself to avoid incompatible formatting.
An order confirmation is sent immediately after you placed an order and usually arrives in your in-box shortly after. One common reason it does not is that it has inadvertently gone to your SPAM folder. If you have any concerns, pleases don't hesitate to Contact Us or email us at service@giftlit.org and we'll be happy to confirm your order.
The Gift Code is in your order confirmation email, as well as in your Account order history. Login under My Account, then click on 'View/Change orders.'
Yes! Login to your account under My Account by entering your email and password. Click on 'View/Change Orders' to view details of any order you have placed.
Click on My Account at the top of the GiftLit home page. Enter your email address and password. From there, you can view and edit your account information, recipient address book, password and make changes to the collection of books you are giving.
Follow the 4 steps outlined on the GiftLit.com home page to select the collection you want to give. Click 'Add To Cart', then on 'Checkout'. You will be prompted to login as a "Returning Customer' by entering your email address and password. Select the recipient name from 'Your Past Recipients' pull down menu. Then follow the prompts through order submission.
Yes! We guarantee no duplicates. Each month, we make sure the book scheduled to be sent has never been sent to the recipient before. If we see it has, we select a different title to send.
We refresh the books in our collections, and add new books to our inventory of recommendations continuously. We email a monthly newsletter highlighting the latest books and collections.

Answers to Recipient's Questions


Use the Contact Us form on the GiftLit home page to send us a message, or email us directly at service@giftlit.org, or call us at 800-886-0507 to leave a voice message. We'll respond to you promptly.
Yes! You can view the titles you are scheduled to receive online. Click on Gift Recipients at the top of any GiftLit page, then enter your Gift Code to view your gift book list by month.
Your Gift Code is printed on the gift announcement card. It also appears on the packing slip that comes with each book shipped as the first 13-digits of the P.O.# (see image) and is printed on the lower-right corner of the USPS shipping label. The 13-digit Gift Code is in this format: "1234567890X12".
Yes! Be sure to include the recipient name and email address in your request when you Contact Us, so we can email the Gift Code to you. We will respond to you promptly.
Click on Gift Recipients at the top of the GiftLit home page. Enter your Gift Code, click on 'Edit Address' to make your change.
Yes! We encourage substitutions. Click on Gift Recipients, enter your Gift Code, click 'Change Book' for the month you want to change to select a book from one of our recommendations.
Congratulations! To get started click on Gift Recipients, enter your Gift Code, click 'Change Book' for the month you want to select your book. You will be given suggested categories of books to pick from. You can select a book from one of our recommendations, or if you don't find the book you want you can submit a request for your own title.
You can change a book until the end of the month preceding the shipping month, e.g., if you want to change your June selection, you have until the end of May to make the change. Each book package is shipped at the beginning of the month.
Yes! We have access to virtually any book in print in the U.S. To request a title, click on Gift Recipients, enter your Gift Code, click on 'Change Book' for the month you want to change, then click on 'Enter your own selection'. Type the title, author and your email into the form, then click 'Enter'. We'll respond to you within 2 days.
Yes! Let us know you are returning the book, and tell us the title/author of the book you would like instead. We will confirm your replacement book and get it out to you right away. If you would like help choosing a replacement book, please let us know! We're full of recommendations and here to help. Use the 'Contact Us' form on the GiftLit home page to send us a message, or email us directly at service@giftlit.org. We will respond to you promptly.
To return a book, mail it with the packing slip to: GiftLit, PO Box 3334, Saratoga, CA 95070. A return label is located on the lower- left corner of the packing slip for your use. Return shipping is at the recipient expense. We recommend using USPS Media Mail because it is inexpensive and has tracking.
Each book package is shipped at the beginning of the month. Books usually arrive within the first 5 to 10 days of the month. Recipients are encouraged to make any substitutions before the end of the month in time for the next month's shipment.
Yes please. We send your books by USPS Media Mail, which is NOT forwarded by the USPS. To update your mailing address, go to www.GiftLit.com, under Gift Recipients enter you Gift Code - OR - email us your new address at service@giftlit.org.
No, your gift has been given to you for a pre-determined number of months, i.e., 3, 6 or 12. Once you have received the number of books specified in the gift, we stop sending books. It's as simple as that.
The GiftLit team is a group of librarians, educators, authors, booksellers, book buyers, book store owners, avid readers and industry experts. Working together, we carefully select the books in each collection