Frequently Asked Questions

Answers to Customer's Questions


Use the 'Contact Us' form on the GiftLit home page to send us a message, or email us directly at service@GiftLit.org, or call us at 800-987-2939 to leave a voice message. We'll respond to you promptly.
You select a collection of books to give for a specific duration (3, 6 or 12 months). One book is mailed to the gift recipient each month for the duration of the gift. We send a gift notification package to the recipient that includes a gift card and bookplates, both with your personalized messages. A quick start guide tells the recipient how to view online the list of books they will receive. We also offer email gift notification if you need the gift announcement to arrive immediately. Gift wrapping is optional.
GiftLit delivers to mailing addresses within the United States, including P.O. Boxes. GiftLit uses United States Postal Service (USPS) to ship each book package. We do not ship to international addresses, APO addresses or U.S. territories.
At this time we are not able to ship to international addresses. We are working on expanding our distribution capabilities, so please check back as we hope to have this capability soon.
Within 2 days of placing your order, we mail the gift notification package to the recipient. The first book is timed to arrive during the first week of the month you designate the gift to start.
The GiftLit team is a group of librarians, educators, authors, booksellers, book buyers, book store owners, avid readers and industry experts. Working together, we carefully select the books for each collection.
Yes! You can change a book before or after you purchase a collection. When viewing the books in a collection, click 'Change Book', then Choose one of our recommendations. Click on 'Choose Book' associated with the book you want to change to. The change will be reflected in the collection book list immediately.
Yes! Select 'Build Your Own' collection and choose books from a variety of collections via the 'Change Book' button. Or, select the collection that mostly closely matches the books you want to give and use the 'Change Book' button to choose books from other collections.
Yes! Give a 'Build Your Own' collection. The recipient can choose books from our recommendations or select their own titles.
Absolutely. A recipient can change any book in their collection. They can also return a book to receive a replacement book of their choosing.
Recipients' phone or email addresses are used by GiftLit solely for communication related to fulfillment of their gift. Personal information is never shared with anyone outside GiftLit.
Yes! As part of the order checkout process, you can choose to have the gift announcement sent to you (gift giver) by mail and/or email.
Yes! As part of the order checkout process, you can schedule the gift to start immediately or in a future month. The first book will arrive during the first few days of the starting month you select.
Yes, the gift message field does not accept special characters including accents used in foreign languages. Common special characters include ~, !, @, #, $, %, &, *, (, ), _, +. Also, we recommend you avoid pasting text from another source into the gift or bookplate message boxes. It is best to key the text in yourself to avoid incompatible formatting.
An order confirmation is sent immediately after you placed an order and usually arrives in your in-box shortly after. One common reason it does not is that it has inadvertently gone to your SPAM folder. If you have any concerns, pleases don't hesitate to email us at service@GiftLit.org and we'll be happy to confirm your order.
The Gift Code is on your order confirmation. It can also be found in your online account order history.
Details about the gift you have given can be found in your online account order history. Click on 'My Account' at the top of the GiftLit home page, enter your email and password, click on 'View/change order', then 'View/Change Books'.
Click on 'My Account' at the top of the GiftLit home page. Enter your email address and password. From there, you can view and edit your account information, recipient address book, password and make changes to the collection of books you are giving.
Follow the steps outlined on the GiftLit home page to select a collection you want to give. Click "Add To Basket," then 'Checkout'. You will be prompted to log into your 'Account' by entering your email address and password. Select the recipient's name from 'Your Past Recipients' pull down menu. Then follow the prompts through order submission.
Yes! We guarantee no duplicates. Each month, we make sure the book scheduled to be sent, has never been sent to the recipient before. If it has, we select another title to send. Not only will an individual recipient never receive a duplicate book, but multiple recipients living at the same address will never receive the same book either.
We refresh the books in the collections, add new collections, and add new books to our catalog on a continuous basis. We are constantly gathering information from all our sources (librarians, educators, authors, booksellers, book buyers, book store owners, avid readers, industry experts, industry data, publishers, and customers) to make available the best of the new books being published. We send out a monthly newsletter highlighting some of the lastest books and collections.

Answers to Recipient's Questions


Use the 'Contact Us' form on the GiftLit home page to send us a message, or email us directly at service@GiftLit.org, or call us at 800-987-2939 to leave a voice message. We'll respond to you promptly.
Yes! You can view the titles you are scheduled to receive online. Click on 'Gift Recipients' at the top of the GiftLit home page, then enter your Gift Code to view your gift book list by month.
Your Gift Code is printed on the Gift Card or email message you received announcing your gift. It is the first 13-digits of the P.O. number printed on the packing slip on every book shipped (see image) and printed on the lower-right corner of the USPS shipping label. The 13-digit Gift Code is in this format: "1234567890X12".
Yes! Be sure to include the recipient name and email address in your request when you contact us, so we can email the Gift Code to you. We will respond to you promptly.
Click on 'Gift Recipients' at the top of the GiftLit home page. Enter your Gift Code, click on 'Edit Address' to make your change.
Yes, we encourage substitutions! Click on 'Gift Recipients' at the top of the GiftLit home page, enter your Gift Code, and click 'Change Book' to select a book from one of our recommendations.
You can change a book until the 20th of the month preceding the shipping month, e.g., if you want to change your June selection, you have until May 20 to make the change.
Yes! We have access to virtually any book in print in the U.S. To request a title: click on 'Gift Recipients' at the top of our home page, enter your Gift Code, click on 'Change Book' for the month you want to change, then click on 'Enter your own selection'. Type the title, author and your email into the form. When you click 'Enter', your request is automatically sent to service@giftlit.org. We'll respond to you promptly.
Yes! Let us know you are returning the book, and tell us the title/author of the book you would like instead. We will confirm your replacement book and get it out to you right away. If you would like help choosing a replacement book, please let us know! We're full of recommendations and here to help. Use the 'Contact Us' form on the GiftLit home page to send us a message, or email us directly at service@GiftLit.org. We will respond to you promptly.
To return a book, mail it with the packing slip to: GiftLit c/o Kepler's Books, 1010 El Camino Real, Suite 100, Menlo Park, CA 94025. A return label is located on the lower- left corner of the packing slip for your use. Return shipping is at the recipient expense. We recommend using USPS Media Mail because it is inexpensive and has tracking.
Each book is timed to arrive during the first week of the month for the duration of the gift (3, 6, or 12 months.)
No, your gift has been given to you for a pre-determined number of months, i.e., 3, 6 or 12. Once you have received the number of books specified in the gift, we stop sending books. It's as simple as that.
The GiftLit team is a group of librarians, educators, authors, booksellers, book buyers, book store owners, avid readers and industry experts. Working together, we carefully select the books in each collection